Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using Nexum Cloud LLC's services ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Nexum Cloud provides cloud infrastructure, data management, security solutions, and AI/ML services through our platform. Our services include but are not limited to cloud hosting, data storage, analytics, and various business intelligence tools.

3. User Accounts

To access certain features of our Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Distribute malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems
  • Use the service for any illegal or unauthorized purpose
  • Interfere with or disrupt the service or servers

5. Payment and Billing

Subscription fees are billed in advance on a monthly or annual basis. You agree to:

  • Pay all fees associated with your subscription plan
  • Provide current and accurate billing information
  • Notify us of any changes to your payment information
  • Accept that fees are non-refundable except as required by law

PCI Compliance and Payment Security

Nexum Cloud is committed to maintaining PCI DSS (Payment Card Industry Data Security Standard) compliance for all payment processing activities. We implement industry-standard security measures to protect payment card data and financial information.

Our payment processing is handled through secure, PCI-compliant third-party providers including Plaid for bank account connections. We do not store sensitive payment card data on our servers and follow strict data handling procedures in accordance with PCI DSS requirements.

You agree to:

  • Provide only legitimate payment information that you are authorized to use
  • Immediately report any suspected unauthorized use of your payment methods
  • Comply with all applicable payment card network rules and regulations
  • Not attempt to circumvent our payment security measures

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our Service, you consent to the collection and use of your information as outlined in our Privacy Policy.

7. Service Availability

While we strive to maintain high availability, we do not guarantee that the Service will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

8. Limitation of Liability

To the maximum extent permitted by law, Nexum Cloud LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Service will cease immediately. We reserve the right to terminate accounts that violate these terms.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our Service. Continued use of the Service after changes constitutes acceptance of the new terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at info@nexumcloud.co.site.

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