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1. Introduction

Nexum Cloud LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud services platform.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

Name and contact information (email address, phone number)
Company information and job title
Account credentials and authentication information
Payment and billing information
Communications with our support team

Usage Information

We automatically collect certain information about your use of our services:

Log data (IP addresses, browser type, operating system)
Usage patterns and feature interactions
Performance metrics and error reports
Device information and network data

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To service providers who assist in our operations
To comply with legal obligations or court orders
To protect our rights, property, or safety
In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response and breach notification procedures

PCI DSS Compliance and Payment Card Data Protection

Nexum Cloud maintains PCI DSS (Payment Card Industry Data Security Standard) compliance to ensure the secure handling of payment card information. Our payment card data protection measures include:

Secure network architecture with firewalls and network segmentation
Strong encryption for cardholder data transmission and storage
Regular vulnerability assessments and penetration testing
Restricted access to cardholder data on a need-to-know basis
Comprehensive logging and monitoring of payment processing activities
Regular security awareness training for all personnel

We use PCI-compliant third-party payment processors, including Plaid for secure bank account connections. We do not store sensitive authentication data such as CVV codes, and we minimize the collection and retention of cardholder data in accordance with PCI DSS requirements.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Payment Data Retention

Payment card data is retained only as long as necessary for business purposes and in compliance with PCI DSS requirements. We implement secure deletion procedures for payment data that is no longer required, and we conduct regular audits to ensure compliance with data retention policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Portability of your data
Restriction of processing
Objection to processing
Withdrawal of consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@nexumcloud.co.site

Address: Nexum Cloud LLC, Privacy Department

13. Payment Data Breach Notification

In the event of a security incident involving payment card data, we will:

Immediately investigate and contain the incident
Notify affected users within 72 hours of discovery
Report the incident to relevant payment card networks and regulatory authorities
Provide detailed information about the incident and remediation steps
Offer appropriate support and monitoring services to affected users